Shipping, Return & Exchange Policy

 

Refund/Exchange Policy at By KMS - Ensuring Your Confidence and Satisfaction

At By KMS, we understand that the decision to purchase jewelry is deeply personal, and we are committed to ensuring your confidence and satisfaction with every piece you choose. Our refund and exchange policy is crafted with Sophia in mind, providing a seamless and transparent process that prioritizes your peace of mind.

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1. 30-Day Happiness Guarantee:

We offer a 30-day Happiness Guarantee from the date of delivery. If, within this period, you find that your purchased item doesn't meet your expectations or if you simply change your mind, we are happy to facilitate a return or exchange.

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2. Eligibility for Return/Exchange:

To be eligible for a return or exchange, the item must be in its original condition, unworn, and accompanied by the original packaging, including any certificates or documentation provided. Personalized or customized items, as well as earrings (for hygiene reasons), are exempt from this policy.

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3. Easy Return/Exchange Process:

Initiating a return or exchange is simple and hassle-free:

• Contact our Customer Care Team: Reach out to our dedicated Customer Care Team within the 14-days period, providing your order details and reason for the return/exchange. You can contact us via [shopkmsproducts@gmail.com ]

• Return Authorization: Upon receiving your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.

• Secure Packaging: Pack the item securely in its original packaging, ensuring it is protected during transit. Include the RA number on the outside of the package.

• Shipping the Item: Ship the item back to us using a traceable shipping method. You are responsible for the return shipping costs.

 

4. Inspection and Processing:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund or initiate the exchange promptly. Refunds will be issued to the original payment method.

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5. Exchanges:

If you opt for an exchange, our team will assist you in selecting an alternative item of equal or lesser value. If the chosen item is of higher value, the difference will be charged accordingly.

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6. Store Credit Option:

As an alternative to a refund or exchange, we offer the option of store credit. This credit can be used towards any future purchase at  By KMS.

 

7. Exceptions:

Please note that items purchased during special promotions, sales events or customized may be subject to different return/exchange conditions, as specified during the promotion.

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8. Defective or Damaged Items:

In the rare instance that you receive a defective or damaged item, please contact our Customer Care Team immediately shopkmsproducts@gmail.com, providing photos and a detailed description. We will arrange for a replacement or offer a full refund.

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9. Continuous Improvement:

Your feedback is invaluable to us. We continuously strive to improve our products and services, and any insights you provide through the return/exchange process contribute to this ongoing enhancement.

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10. Contact Us:

If you have any questions or concerns regarding our refund/exchange policy, please do not hesitate to reach out to our Customer Care Team.

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At By KMS, your satisfaction is our priority, and our refund/exchange policy is designed to ensure a positive and enjoyable experience with each purchase. We appreciate your trust in us and look forward to assisting you in any way we can.

By KMS . - Where Every Piece Tells Your Unique Story.

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